⛟ Free standard Australia Post shipping on all Australian orders

Frequently Asked Questions


Shipping

There is no additional charge for shipping within Australia

Shipping to locations outside Australia will incur an additional cost. It is displayed when the Shopping Cart progresses to the Shipping step.

We send all our products by Australia Post. All are sent by Standard Parcel Post except for orders for one or two of the pattern books. These are sent by Standard Large Envelope.

When we submit your parcel to Australia Post, you will receive an email from Australia Post with the Australia Post Tracking Number (provided you have included your email address with us). Australia Post will keep you informed of delivery progress via email. You can also access the Australia Post Tracking web site and follow your delivery progress by searching with your tracking number.

Large envelope shipments (1 or 2 Rug Pattern books) do not have tracking.

The normal Australia Post delivery time for a parcel delivery in Australia is 2-3 days for metropolitan areas and an extra 1-2 days for country areas.

The delivery time for international parcels varies from several days to 2-3 weeks.

Returns

In general terms, goods that are damaged when you receive them or are not fit for purpose can be returned for replacement or refund. See our Returns Policy for full details.

Products that are digital downloads cannot be returned.

Knitting Accessories

Circular (or double ended) needles have two knitting pins connected by a thin nylon cable. They come in various lengths. They are used in several of my rug patterns, particularly for joining panels using the three needle join up method.

I have long (100 cm) circular needles in the Accessories section of the store. Look under Products.

Care of knitted items

Yes. Rugs can be washed by following the usual procedures for washing knitted garments.

For pure wool:

  • WARM (or cold) machine wash, short gentle cycle
  • Warm (or cold) rinse well on gentle cycle
  • Normal (or gentle) spin
  • DO NOT tumble dry
  • Dry flat in the shade
  • Can be ironed - WARM IRON ONLY

If you have made your rug using synthetic yarn, follow the washing instructions that are included on the yarn label.