Returns

Returns Policy

Our website has been carefully designed to provide you with as much information as possible on all our products to help you make the right selection. Please use this information and select carefully.

There is no return for digital download products.

If a physical product received by you is faulty or has been damaged in shipment, it will be at the discretion of Sip Knit Yarn to authorise a replacement product or a refund. Contact us by email at info@sipknityarn.com or via the "Contact Us" page in our website and include full details of the problem. The decision will be made as promptly as possible and should be within 48 hours of Sip Knit Yarn being made aware of the issue.

Sip Knit Yarn will provide authorisation and instructions in a return email. Packing and posting the item for return is the customer responsibility and cost. Replacement products will be shipped via standard shipping promptly, and usually within 48 hours. Refunds will be processed promptly, and usually within 48 hours.

If you need more information, you can contact us via email: info@sipknityarn.com or via the "Contact Us" page in our website.

Sip Knit Yarn accepts no responsibility for loss or damage occurring to goods  in transit on return to us. We suggest using a service that provides delivery tracking, such as Australia Post parcel.